Create ideas to test

These activities will help you imagine the features of your service or policy based on new and historical thinking about how best to work with people.

Know features from the past

Understand the features of historical services and policies and which you could reuse.

Consider what affects the behaviour of users

Understand what makes people behave in certain ways when using your policy or service.

Generate ideas to test

Create ideas about how to meet your goal and deliver what service users need.

Make features better for users

Improve the features of your policy or service so that people are more likely to use it.