THE DELIVERY BOOK
Make the team work well
Giving your team a good place to work and culture will help them do their best.
When to do it
Do this when you first get your team together and keep it under review as the work and people in the team change.
How to do it
give people a single focus and free them from the usual commitments of their day job
sit the team together so they can work together closely and rapidly
provide digital tools for communication (email, discussion channels), storage and collaboration (shared documents, task management)
make sure the experts on the team know the context by helping them to understand the subject matter and stakeholders
agree how the team will work together, and with other people, using tools and techniques that suit them and the type of work
give your team wall space to analyse, manage and communicate their work
make sure that expert temporary contractors share their skills with permanent staff
strike the right balance with reporting – if there is lots of certainty in your project, plan the work beforehand and regularly update colleagues to reassure them. If things are less certain work in small, frequent iterations and experiments, and regularly tell your colleagues what you have found out, what your latest plan is and seek strategic guidance
get the owner of your work and important stakeholders to attend governance meetings to make sure the team is on track and provide them with strategic guidance
Try this activity
This activity will help your team get to know each other. It will give your delivery team understanding about how everyone likes to work.
Time, space and materials
at your desk
share a template for this activity
People to include
any number of people
this is an individual activity
Ask each person in the team to create a ‘manual’ about themselves using the template.
Display the manuals on the wall.
Put a photo of each person next to their manual.
do this activity at the start of your project to help the team get to know each other
use the manuals to start a discussion about team ways of working
Find out more about this topic by searching the internet for:
Canadian Digital service – bringing together policy and digital delivery
Canadian Digital Service – productive collaboration
Government service manual – creating an agile working environment
Government service manual – agile tools and techniques
Government service manual – governance principles for agile service delivery
Cassie Robinson – a user manual for me